MOST FREQUENTLY ASKED QUESTIONS
Are your handbags real or fake?
All of the handbags we sell are replicas, meaning that they were not made by the original brand name owner. However, we go to great lengths in replicating our handbags by using almost all the same materials (in most cases all the same materials) that are used in making the originals so as to have our replicas look and feel the same as the originals but cost much less!
You can be sure that if you purchase one of our replica designer handbags that no one will be able to notice that it is anything less than an original.
How long does shipping take?
Generally our items arrive within 5 to 7 days of purchase for any destination worldwide.
When you buy an item, we will then contact you within 48 hours of your order to provide you with a tracking number. This is why it is so important to give accurate contact information, especially telephone numbers and email addresses. If you are not at home when the item is delivered, the courier will leave a notice and you can then go and pick up your package at the nearest post office.
We guarantee our shipping, which means that we promise that the item you have ordered will arrive undamaged, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our staff and we will investigate the matter for you, and then we will re-send the item at no cost to you.
I called your phone line, but it was busy
While we are quickly expanding as our presence on the net grows, we only use one dedicated toll-free line at the moment. If we are speaking with another customer, or not in the office at the time you call, we do have a voice messaging service that will pick up your call. We invite you to leave us a message, and one of our staff will contact you within business hours (8am – Midnight EST, Monday to Friday).
We also welcome any comments or questions you would like to send our way via email. You can reach us by clicking on the “Contact Us” button at the bottom of the page, which will take you to a form that you can type your question into. We will respond promptly within one business day. If you’d like to speak to our support staff, simply include a telephone number you can be reached at, and the time zone you are in as well as the best time to reach you and our staff will contact you as soon as possible.
Can you supply other models other than those on the website?
If we do not have a certain model advertised on our website it means one of 3 things:
We do not or have not started to reproduce this model yet.
We could not find a good source to buy this model from yet.
There is not enough demand for this model yet.
That being said most important is the demand for any model so if you really want us to carry a certain model then please get in touch with us by email or leave us feedback on our site letting us know which item you would like to see us carry and we will take it in to consideration and you might see it on our site very soon.
How can I track my package?
Will anyone know this bag is a fake?
Above all else, we are sure that the quality of our replica handbags is absolutely the highest. Our company has gone a long way towards establishing a series of checks and controls that ensure the product you receive is a perfect stand-in for the original.
Our design team takes their time establishing not only the correct pattern of the bag, but also the exact placement of every single stitch and feature. Because we craft our own replicas, not buy them from a supplier like other companies, we are able to oversee every aspect of production. We use all the same materials that the original handbag calls for, with no skimping. All embossed logos, all serial numbers, all engraved designer logos on snaps, each zipper pull – all of these aspects will be in place. We also go above and beyond – each of our designer replica handbags comes with all of the tags, extra/extension straps, branded dust bags and care cards that you would receive if you were getting the real thing.
Our quality-control team is strict – their job is to examine every single item that leaves our facility, and prevent any mistakes from slipping by.
We know that there are a lot of shoddy fakes out there. We also know that the only way to do business is to set ourselves apart from the crowd. We are completely confident in our product, and offer a 100% money-back Guarantee if, for any reason, you aren’t completely satisfied with our product.
Can I return an item if I am not happy with it?
Of course you can, our products are a point of pride for us – if for any reason you aren’t 100% satisfied with your purchase, you may return it to us via courier and we will offer you a exchange.
In order to qualify for a replacement, we ask that you just contact us to let us know that you would like to send an item back to us within 2 days of receipt of the return information. The item/s you would like to return must be in new, unworn condition and all accessories must also be returned with the item.
To get this process started, simply contact one of our staff by clicking on the Contact Us link at the bottom of the page, and we will be happy to help.