1) At Royalbrands.pk we make sure and try our best to provide all information as accurate as possible, however we deserve the right to change/amend any info on the site relevant to the products without prior notice.
In the event of mistakes made by suppliers or website administrators while updating the product details such as product photographs, product specifications, package contents, price, etc. Royalbrands.pk reserves the right to change the incorrect information without any notice. Royalbrands.pk will not accept any liability for any loss or damage, which may be incurred by any person acting in reliance upon the incorrect information.
2) All orders placed through this web site are subject to confirmation and acceptance by Royalbrands.pk , Within one working day of order placement, our sales personnel will contact you, either by phone or email to confirm the availability of the goods, delivery date, etc. Only after receiving the phone call or email confirmation by our sales personnel will your order is considered confirmed and effective. We try our best to dispatch all products ordered before 4PM on the same confirmation day. Incase the product is out of stock or un-available we inform the customers and arrange availability of that order.
3) FREE DELIVERY anywhere in Pakistan within 24-48 hours, in some cases or in remote cities the delivery may take upto 72 hours.
4) For all the Replica Watches on our site, there may be a slight and minor change in Color of the watches when compared to the Original watch of the same brand. However, we ensure and guarantee the quality of the watches purchased from us.
5) Please, note that you must not wear any of our replica watches while having a bath or a shower. Do not swim or dive with a replica watch on your wrist. We inform you that we will not be able to refund, exchange or repair the watch under warranty if the damage is caused by water.
6) The product can be returned if at the time of purchase the product has manufacturing fault, broken or scratched.
7) Original box and all accessories should be returned as well.
8) The defect should be reported within 36hours of the delivery of the product.
9) The customer will have to bear the shipping cost to send the product back (Please consult Royalbrands support for shipping back methods).
Royalbrands.pk has 3 days replacement warranty for all our products so you can be sure that the product you have purchased online has no manufacturing fault or defects. If any issue is reported within a week via email at [email protected] or by calling at 0310-2164710 & 0321-2050853 then your product shall be replaced right away.
All Physical faults are to be inspected at the time of purchase and they are the ones which can be visible but claims for scratches, dents shall not be entertained in our 3 Days replacement policy and only the issues that can not be spotted are to be covered. You are requested to check your product before you use it and return your item in proper packaging material as we sold you. If it is a watch so it should have warpping material on its chain otherwise no exchange will be acceptable.
Making a Warranty Claim:
Before contacting Support, be sure to check different forums using google for the issue you are encountering, as it helps in most cases, If your problem is still not resolved, call our Support Team at 0310-2164710 , 03212050853 or via email at “[email protected]”. If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement or repairs.
Once the product is received, Royalbrands.pk will at its discretion, ship a replacement to you postage/shipping paid. If repairs are required we shall update you within 10 days when we receive your phone on our end. All returns must include a Return Request Number (RRN) number, which you can request/lodge by logging in to our website using your account and under “My Account Section” and filing a “Return Request” from your completed orders.
Royalbrands.pk reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase.